Book Castel Sant'Elmo tickets

Folli

Apr 2025Verified booking

4/5

I avoided the queues and the view was beautiful

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Maxim

Apr 2025Verified booking

4/5

Castle with great views, excellent access to significant historical features

Tiziano

Apr 2025Verified booking

4/5

No waiting at the ticket office very beautiful monument an incredible view of Naples

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Ron

Mar 2025Verified booking

1/5

The castle was close for visitors so we actually bought tickets for nothing

ALHASSAIN

Jan 2025Verified booking

3/5

The location of the castle was nice, but there isn't much to do or see inside in all honesty.

Dina

Dec 2024Verified booking

5/5

Convenient and fast priority access entrance ticket

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JARROUSSE

Apr 2025Verified booking

4/5

easy access to transport and museums. but I'd like to take issue with 2 things: the poor explanations on how to activate the card and the need to reactivate it each time it's used.

View original review in French

Dieter

Mar 2025Verified booking

1/5

My problems relate to the cooperation with Artecard. The support team there was helpful and took care of us. However, they were ultimately unable to help us properly: the transition to Artecard and the handling and updating etc. are simply too complicated. In addition, the list of museums does not match the reality. For example, the Capella San Severo.

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Frocourd

Apr 2025Verified booking

1/5

I've never been able to connect

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Walter

Jan 2025Verified booking

1/5

On JANUARY 8, I sent the following e-mail, to which I received no reply: Hello, I bought 2 Artecard Napoli -3 days from January 7th. I was unable to validate/terminate the registration despite numerous kind exchanges all morning on January 7 via WhatsApp with Inna, local Headout operator in Naples. At 2.40pm, in desperation, I wrote to her: "Hello again, for hours my connection attempts have been unsuccessful. Please e-mail me my two validated tickets to use from what I've paid. Thank you, Walter." At 3.06pm, I tell him: "Since I can't validate my tickets, I'd like to point out that I had to pay for two tickets for Capodimonte and for the buses to Naples, normally included in the 3-day passes (as of this morning)!" At 3.08pm, Inna replies: "Hello, if I could have sent an email, I would have already done so, the card is digital, unfortunately there is no way to send an email, if you can't complete the check-in, you can request a refund, don't worry, we will refund the amount paid." Then, finally, she gives me your email address on which I write to you. I'll keep these exchanges at your disposal. I would ask you to proceed with the reimbursement of these 2 cards (on the card used for payment) and to inform me of the progress of the procedure. Yours faithfully Walter Grimmer Thank you for your reply.

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Rosana

Oct 2024Verified booking

4/5

The entrances were easy. As for public transport, we opted only for the metro, but the clerk always had to let us in. But I highly recommend it

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Rafael

Aug 2024Verified booking

5/5

The experience with Napoli artecard is very good and I fully recommend it. Good communication with the managers of the company and good functioning of the app, always with mobile data of course.

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Beatriz

Aug 2024Verified booking

4/5

We only used it for the museums and it was perfect. I had a problem activating it but they solved it right away.

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SANDRINE

May 2024Verified booking

4/5

The convenience of having the dematerialized card on your phone is great, but it doesn't work when there's no Internet connection. Which is the case in metro corridors, and it's impossible to take a screenshot. But very interesting for visiting the main museums and getting around without worrying about tickets once you've found the right organization. I recommend

View original review in French

MORA

Apr 2024Verified booking

3/5

The Napoli Tours team, Lucas and his colleague were very helpful. On the other hand, we had problems at the entrance to the San Martino museum because there was no internet connection. In public transport, it was impossible to validate on the machines. We went through with the ticket office staff.

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Sophie

Apr 2024Verified booking

3/5

Once the purchase is made, the Card is complicated to unlock. The app is not very intuitive for registration. Despite everything, the people at the tourist office are reactive in the event of a problem. The card works well in museums, but the code is not read by the machines in public transport. As a result, you always have to ask the local ticket inspector to let you through, which he always does willingly. Useful if you're sure you want to visit a few museums.

View original review in French

Eugen

Apr 2024Verified booking

4/5

So, I bought it so that I would have less stress. Activation was good. When using it, I always needed internet to log in, every 5 minutes the system kicked me out. There was no connection in the subway. Museums were not all included, so I accidentally spent the 3 museum credits. Public transport was included, but I couldn't go straight into the subway, I had to report to an employee every time and he let me in (out of pity). The need for improvement is there

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MARIE

Feb 2024Verified booking

4/5

Savings, good service even when the bar code didn't read well on the various machines Only downside: constantly having to reconnect

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Bernard

Feb 2024Verified booking

5/5

These passes not only allow you to visit several attractions, but also to travel by public transport.

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Tiziano

Aug 2023Verified booking

5/5

Naples is a magical city, neighborhoods and streets that have stood still in time. Of course there is great food and the prices are modest, nothing to say. With Arte-card we were able to really get around and visit a lot of museums without spending a lot. Neapolitans are unique, very outgoing but big-hearted. Napoli see you soon.

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jonathan

Apr 2023Verified booking

4/5

the exhibitions and sights were marvellous beautifully displayed and of the highest quality. it was difficut to find out which sites were able to be accessed for free once we got our artecard. i woud suggest the artecard logo is displayed more prominantly on the sites

SILVANO

Feb 2024Verified booking

5/5

FLEXIBILITY AND EASY ACCESS. WE VISITED THE MUSEUMS WE WANTED QUICKLY

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Arianna

Aug 2023Verified booking

5/5

The opportunity to see so many places I might not have seen!

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Antonio

Aug 2023Verified booking

4/5

Once the mechanism is understood it gives more freedom of movement

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Vergnes

Mar 2025Verified booking

4/5

The map provides access to many sites, but the explanations of how to use them are not self-explanatory. Needs improvement.

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BRESSON

Mar 2025Verified booking

4/5

Hello It was good but we'd have to find a way not to have to give your email address and code each time. And it would be better over 4 days, which corresponds to a complete visit of the city and its surroundings.

View original review in French

Sonja

Mar 2025Verified booking

1/5

Transport passes don't work at any of the barriers. Staff at both train stations and metro are well aware of this and are kind enough to let you pass through. Lady at the information desk said that they rarely work so this is a known issue. Also we were of the impression that we could use the pass to get a discounted entry to a museum after our two free visits and this was not the case. All in all we felt that we didn't save money by buying the card and had lots of issues setting it up.

Mark

Sep 2024Verified booking

1/5

It was great when it worked & was finally able to Download ticket to my phone

Keith

May 2024Verified booking

1/5

Your website was down and we couldn't access our timed tickets to Pompei when we arrived at the venue. We waited one half hour for the website to work, it did not, then we finally ended up paying again for new tickets so we could get in. This is a horrible service. We'll never use it again and will advise others to avoid it

Nadia

May 2024Verified booking

1/5

It wasn't possible to download the transportation ticket and that was the one necessary all the time. I had to log in each time at the artecard app anyway. As the Metro is underground it was impossible to connect to the internet so I experienced a lot of trouble getting into the stationa. Very bad. Headout charged unnecessary 8€ for nothing. Get the artecard at artecard app. As soon as I accepted Headout in my Smartphone I started getting tons of spam in Italian. Don't use Headout!

Łukasz

May 2024Verified booking

1/5

Artecard Campania \ Naples should not be bought from this vendor. You pay extra and only get delays in getting your card assigned in the app - vendor will wait till last minute to hide the fact that it's basically a scam to get you to pay extra cash for offer from another vendor (Artecard). This is partly to blame due to Artecard app that is badly positioned online and in google store. Just install Artecard mobile app (it's not perfect but functional) and buy the card for less there without waiting for someone on the support line to activate the card for you (waste of time and money).

marco

Jul 2024Verified booking

1/5

I would like a refund due to denial in the use of the ticket

View original review in Italian

Mr

Oct 2023Verified booking

4/5

Easy to use and good value for site entry and getting around. Got on train from Sorrento to Herculaneum not knowing it only stopped a few times a day. Went through to Naples and easily caught the train to Herculaneum without extra cost or trouble. 😂

Markus

Oct 2023Verified booking

4/5

It worked all perfect. No issues 👍🏽 one (big) thing i didn't like : the activation process is too long. in my case : write via whatsapp with the team, download the app, register with my personal data and send the registration mail back to the team. For me it's not that big problem, but i think older people will get a problem with that for sure.

Susanne

Oct 2023Verified booking

3/5

Great once I got the cards but there was a problem getting them activated (technical at Artecarc!) , I had to email several times and eventually telephone a couple of times, quite stressful on holiday!

Patricia

Oct 2023Verified booking

5/5

Easy to use the artecard and we had a wonderful visit to Pompei. Spent the whole day there and parked our car at the nearby europark which was good value. Pompei was everything we thought it would be and will visit again if we come to this area

Richard

Sep 2023Verified booking

3/5

I am basically an IT dinosaur and did not find the experience of using the Artecard easy, especially as the signal to my phone when we were in Italy was, at best, problematical. However Headout staff were most helpful when I contacted them.

Niamh

Jul 2023Verified booking

5/5

It was so easy to use the artecard on the train, and equally as easy to visit the amazings attractions of Pompeii and Herculaneum.

Arnold

Jun 2023Verified booking

4/5

Cost saving was the best thing. Using the card for travel was confusing, since you couldn't scan anything, but they would usually let you in for free if you mentioned the card. Head out was ok, helpful with setting up the app.

Leendert

Oct 2023Verified booking

4/5

We visited some great sites and used public transport in Naples.

Amie

Sep 2023Verified booking

5/5

The archeological sites are awesome with free entrance and 3 days transportation. You can go anywhere you want

Sharon

Aug 2023Verified booking

3/5

Not having to worry about buying tickets for transport

Hugo

Jul 2023Verified booking

5/5

The app always worked when needed. The transports were ok and the museums were